Email us for the quickest response
For orders, support or installation bookings, email cut@contourcutting.co.za. That is the best way to reach our team if you need a clear written reply with job details, media specs or site information. We respond as quickly as possible during business hours, and urgent cutter faults are usually picked up first thing the same day.
If you are sending a support query, include your town, machine model, the issue you are seeing and a photo if possible. It helps us move faster and avoid back-and-forth.
Where we work from
Our base is in Isando, Johannesburg, with support across Sandton, Midrand, Germiston, Boksburg and Randburg. We also assist customers in Pretoria, the East Rand, Durban, Cape Town, Port Elizabeth and smaller towns where printer and cutter setups still need proper field support.
- Isando Base for core workshop and production queries
- Sandton Support for corporate and agency clients
- Midrand Support for growing print shops and studios
- Germiston, Boksburg and Randburg Support for local installs and follow-up
What to include in your email
The more detail you give us, the better we can advise on cutter choice, setup or troubleshooting. If you are asking about a new install, tell us your workspace size, power access and whether you need help with operator induction or production workflows.
- Your company name and contact person
- The service you need, such as artwork cut lines, blade pressure setup or registration calibration
- Photos, sample files or a short description of the problem
- Your location and preferred timing for any site visit
Response times you can expect
Most email queries are answered within one business day, and many are handled sooner when they relate to active production. If we are on site in Gauteng or arranging cutter installs elsewhere in South Africa, replies may take a little longer but we always come back with a proper answer, not a vague one.
For training requests, please allow a short lead time so we can match the right team member and prepare the session properly. That keeps the visit efficient and saves downtime.
Support for installations and training
We handle cutter installs nationwide and can support new operators, supervisors and production teams with practical training. Our services include operator induction, remote refresher sessions, supervisor coaching and maintenance basics. If your team works under load-shedding or tight turnaround windows, tell us that upfront so we can plan the setup accordingly.
- Media loading and blade pressure setup
- Registration calibration and artwork cut lines
- Troubleshooting sessions for daily production issues
- Maintenance basics for cleaner, steadier output
Need sticker cutting or a custom run
If you need a premium sticker cutting service, send through the artwork and quantities by email. We work on signage, promotional material and custom graphics for businesses and creative teams that want sharp detail and consistent edges. Coastal humidity, dusty workshops and municipal compliance requirements can all affect the final result, so it helps to mention your application and location.
Whether you are in Johannesburg or further afield, we will advise on the right cut path, finish and handling. Sibusiso Nkosi and the team keep the process straightforward, practical and on time.